Terms of service

OVERVIEW
This website is operated by BLUMETOWN. Throughout the site, the terms “we”, “us” and “our” refer to BLUMETOWN. BLUMETOWN offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

DELIVERY : Our delivery hours are between approximately 1:00pm and 5:00pm. If you require a specific time for delivery, please confirm this with one of our staff.

 

REFUNDS : We are unable to offer refunds for the following reasons

  • Change of mind within 24 hours
  • Incorrect delivery address provided
  • Unable to deliver due to an issue outside our control

It is the senders responsibility to provide detailed and accurate delivery information. If you have made a mistake prior to delivery we are happy to amend your order. If your order has been delivered, a pickup and redelivery fee of $20 will be charged. If we are unable to leave the flowers or locate the recipient, the sender will be notified but no refund will be provided post delivery attempt.

 

FAULTY STOCK : If you think your item is faulty, please contact us via phone or email within 4 hours of receipt and provide photos of your concerns.

 

FLOWER QUALITY & SUBSTITUTES : Our flowers move with the seasons, this means we may not always be able to use the exact flowers in our photos. One thing we can guarantee is the design, style and size will always be consistent. We source fresh and locally grown flowers to ensure our customers are receiving the highest quality stock.