Terms & Conditions - Weddings & Events

This Agreement for Floral Services (hereinafter, “Agreement” is made by and between:
BLUMETOWN, (hereinafter referred to as the “Florist”), and
XXX  (hereinafter referred to as the “Client”).
Collectively, referred to as the “Parties”.

A booking is confirmed once a 30% non-refundable booking fee has been paid.  We do not accept tentative bookings.
The outstanding balance is due one calendar month prior to your wedding date. If this falls on a weekend / public holiday, it will be due on the business day prior.
 A payment plan can be set up at your request. Payment is required by direct bank transfer, credit card or cash.
We work within your chosen colour palette, style and theme, rather than specific flowers. We use the freshest seasonal, locally grown flowers available. If you have a specific floral requirement, we will do our best to source it. We are working with a beautiful natural product, and from time to time we are unable to supply the flowers we have quoted you or you have requested. In this instance a suitable flower will be substituted. We ask you to trust our knowledge and experience when making these substitutions. We do not replicate floral designs from photos.

As we are working with a natural product we cannot guarantee an exact look, colour or design. It is important that the client understands that individual flowers, bouquets and arrangements all vary to some degree. Their individuality is what makes them unique.

The non-refundable booking fee of 30% will be retained if booking is cancelled.
Change to wedding date must be notified at least three calendar months prior to your wedding and is subject to our availability. New date must fall within 12 calendar months of original date booked. Prices may vary due to change in seasonal availability.
 Cancellations within one month of wedding date remain payable in full with no refund available.

Any changes to your floral design contract must be made one calendar month prior to your wedding date. Changes made any closer than one calendar month are at our discretion. We will endeavour to accommodate any last-minute changes; however, this is dependent on availability, suppliers, lead times, etc.
No more than 15% reduction in the total design quote is allowed prior to one calendar month before the wedding. Any deletions made less than one calendar month from the wedding date will be charged in full.

Premium dates incur higher prices due to factors that are outside our control. These dates include, but are not limited to:
2 weeks before, 2 weeks after, and including February 14th
2 weeks before, 2 weeks after, and including Mother’s Day.
2 weeks before, 2 weeks after, and including Christmas.
2 weeks before, 2 weeks after, and including New Year’s Eve. Higher delivery charges may also apply during these peak periods.

Blumetown reserves the right to design with only Australian Grown flowers for all weddings and events. If the client wishes to use imported flowers, Australian grown substitutes will be offered, under no circumstance will we work with imported flowers.

All venue contact details and bump in times will be confirmed 1 week prior to your wedding. It is your responsibility to ensure we have all correct venue contact details and you have confirmed correct bump in timing allocations with the venue managers to ensure we have ample time to set up. Delivery to the venue or accomodation needs to be discussed and agreed to prior to event. Delivery charges will be itemised in quote.


We accept no responsibility for flowers once they are in your care. We will provide recommendations for flower care. Flowers are preferably delivered on the day of your wedding, however if you wish to collect or have delivery prior to your wedding day, we accept no liability for the care, storage or freshness of these flowers. It is your responsibility to ensure the flowers are kept hydrated and in the condition they were received. 


Any photos provided to us, by you, your photographer or wedding guests will only be used with permission from the relevant party. We will credit all photographers and suppliers when using on our social media and website. We take no responsibility for any unlawful use of photographs that are taken from our social media and website without our approval.    

All hire items & terms and conditions will be clearly stated on your quote.
Any broken or lost hire items will be charged at the full recommended retail price (RRP). This will be outlined to you in an invoice, in the event of lost or broken items.
Hire items that are to be returned by the client must be returned within three working days of your wedding, unless otherwise agreed. Items to be returned in the same condition they were loaned or they will be charged at the recommended retail price.

Blumetown respects the privacy of you, our client. We will not share or sell your data to any third parties.
We will keep your personal details on file for our own use in regard to your wedding. We respect your right to unsubscribe from our mailing list at any time.
We will never sell / give your personal information to a third party.

We do not work on events with other florists unless we have been asked prior to confirmation of booking and have given written approval.

By proceeding with our quote and paying for your invoice, you agree to our Terms and Conditions as stated above.